Returns Policy

Applies to Goods and/or Services ordered online

You may cancel any order for Services any time within 7 working days from the day after placing your order, however, you may not cancel once we have started providing any part of such Services to you with your agreement.

You may cancel any order for Goods other than products sealed for hygiene reasons or have been personalised, intimate, perishable or time-critical goods, at any time within 7 working days from the day after receiving your Goods without liability to us.

If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase at your own cost. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.

Once you have contacted us we will provide you with a return address to send your item(s) at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.

You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase.

A number of our products are sealed due to hygiene reasons, these are excluded from the right to cancel where seals have been broken. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.

If you cancel your order in accordance with the provisions we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 30 days.

Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

A working day is any day except Saturday, Sunday and UK public holidays.

You may cancel your order by emailing support@thehotboxclub.co.uk.